Senior Support Engineer, Product Data Quality & Resolution

Support reliable onboarding of hardware into the employer data centers by resolving complex product-data and manufacturing information issues.

Responsibilities

• Investigate product-data defects affecting hardware onboarding
• Coordinate technical root-cause analysis with manufacturing, product engineering and data center teams
• Document corrective recommendations and prevent repeat quality incidents

Qualifications and experience

• Experience in technical support, operational investigations or hardware product-data workflows
• Strong troubleshooting, documentation and cross-team communication
• Ability to work within a global 24/7 operational support environment

Location and work arrangement

Houston, Texas; the requisition also identifies Austin and Nashville.

Published base salary range

$51,900.00 – $132,400.00 USD per year

Compensation data comes from the publicly researched position. Figures are informational, not a salary offer from Multilingual Talents, and may vary based on experience, work location and the position's current status.

Important: This is an independently researched opportunity. Multilingual Talents does not represent that it has a recruitment mandate for this employer. An application registers your interest with our team for evaluation and possible future matching; we cannot guarantee that the employer will receive your profile.