SupportMate AI
Answers grounded customer questions and escalates cases that need a human.
Choose a curated role, combine agents into a team, or have MultilingualTalents implement a complete custom system around your company process.
Answers grounded customer questions and escalates cases that need a human.
Classifies support email, drafts grounded replies and routes sensitive cases for approval.
Supports WhatsApp service workflows with knowledge answers, triage and human handoff.
Categorizes tickets, suggests priority and routes work to the right queue or specialist.
Turns approved company knowledge into consistent support answers and identifies content gaps.
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