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Customer service agent

Customer service agent
Employment Type : Permanent
Location : Czech Republic, Prague
Salary : Competitive salary
Languages : German,Italian,Portuguese,Spanish
Required Experience : Yes

Advertiser Details

Name: Customer s...

Posted: 2015-12-17

Language: German,Ita...

About Us:

Our company offers world-class reservations solutions, business intelligence products and comprehensive media and internet marketing solutions to 38,000 hotel clients in over 160 countries globally, with 1000+ employees operating out of offices. We help our clients generate revenue and build their brands by providing the tools to make better business decisions, generate demand from the right mix of distribution channels and convert more shoppers into high-value guests.

Our award-winning web solutions business provides hosted websites and digital marketing services to thousands of hotels around the world. Our track record of innovation and performance has earned us and our clients over 360 website design awards since 2007.

Collections Analyst

Description

·     Manage a portfolio of customer accounts and provide customer service as it pertains to invoices and payments for assigned territory.

·     Respond to customer requests

·     Providing requested data to clients and internal departments; such as summary of accounts, sending copy invoices and other documentation

·     Research payments, unallocated cash for the EMEA territories.

·     Call clients to chase for payments

Principal Responsibilities:

·     Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment.

·     Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions

·     Identify unapplied payments, recommend adjustments or refunds as appropriate

Experience and Qualifications

Minimum of 2 years corporate collections and/or customer service experience in a fast-paced, high volume environment

·     International business experience, financial background preferred

·     High energy candidate, proactive attitude

·     Analytical with excellent attention to detail

·     Good telephone presence with above average negotiating skills

·     Well organized with excellent problem solving skills

·     MS Office proficiency – Outlook, Excel, Word

·     Oracle Financials desired, will accept other ERP experience such as SAP etc.

Competencies:

Client facing and solution orientated

·     Excellent verbal and written communication skills

·     Shows initiative, team-player

·     Accurate with attention for detail

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